Terms & Conditions

TURNAROUND TIME:
All orders are shipped same day if they are received before 4 P.M. Eastern Time, (Monday – Friday) upon confirmation of transaction.

CARRIER:
Spring Of Health uses Canada Post, as our main courier (approximately 6 business days - delivery to anywhere in Canada and from 2 to 4 weeks to any destination in the continental USA) to deliver our orders. However, we can use the services of other couriers, depending on the situation. If you would like to ship your order overnight or change your shipping method, for any additional charges please email us: info@springofhealth.ca for a shipping quote before placing your order.

SHIPPING RATES:
Shipping & handling starts from $ 7.64 per order within Canada. Enjoy FREE Shipping on orders over $100 within Canada and over $150 the continental United States. For more information, please contact our customer service at: info@springofhealth.ca. We also offer international shipping. You can place international orders online or by emailing: info@springofhealth.ca. For Delivery to other countries and international buyers, please contact us for a shipping quote and options by emailing: info@springofhealth.ca, before you place the order. Please note that International shipping fees will be calculated by weight and destination.

RETURNS:
Please contact Spring Of Health customer service at info@springofhealth.ca if you would like to make a return.
Spring Of Health will accept returns on most unopened merchandise within thirty days (30 days) from the shipping date of your order, please call us to confirm. It is the customer’s responsibility to arrange for return shipping. A 25% restocking fee will apply. The cost of shipping to the customer is non-refundable. We do not accept returns on opened merchandise. We do not accept returns on all probiotic products.

ATTENTION INTERNATIONAL CUSTOMERS:
We strongly recommend that you contact the Customs or other relevant authorities before you make the order to read the rules or restrictions on the import of your order in the country. Customs rules differ depending on the country and not knowing the rules may result in payment of high import duties or delayed delivery or return your order to the Spring Of Health. Any duties or taxes that may apply to your order are the responsibility of the customer.
Before making a purchase, please read our DISCLAIMER regarding returned, refused or seized orders.

DISCLAIMER:
Address or other customer error: If a package is returned to Spring Of Health due to address error (or any other error) made by the customer, the customer will be responsible for any shipping fees that incur. A refund will be issued for merchandise only, minus a 25% restocking fee, upon receipt of the returned package.
Violation of laws: If a package is returned to Spring Of Health due to violation of a country's laws, the customer will be responsible for any fees (such as quarantine, warehousing or shipping) billed to Spring Of Health. A refund will be issued for merchandise only, minus a 25% restocking fee, upon receipt of the returned package.
Customer refusal: If a customer refuses a package because of additional fees (or for any other reason), Spring Of Health will issue a refund for merchandise only, minus a 25% restocking fee, upon receipt of the returned package. The customer will be responsible for any shipping fees that incur.
Customs seizure: If a package has been seized by customs or abandoned by the shipping carrier, the customer will not receive credit for the order. If and when Spring Of Health receives the returned package, a refund will be issued for merchandise only, minus a 25% restocking fee.
Lost packages: Lost packages must be reported to Spring Of Health within 60 days of date of purchase; whereupon Spring Of Health will issue an investigation on the matter.
For any returned package: For any order that is returned to Spring Of Health, if the return shipping cost is greater than the cost of goods ordered, Spring Of Health will instruct the carrier to abandon the package. In such case, the customer will not receive a refund for the order, but will not be liable for the return shipping cost.
Destroyed or unreturned package: If a package has been destroyed by customs or the carrier, or has otherwise not been returned to Spring Of Health, we cannot issue a refund for the order.

IMPORT TAXES, CUSTOM DUTIES AND TARIFFS
Prices do not include customs fees, taxes, duties or tariffs. Each country has its own laws and regulations. We cannot predict or estimate additional customs fees, taxes or tariffs that may apply to your order. It is your responsibility to pay these fees or to contact your country's appropriate authority to discuss or dispute such fees. These fees are determined by your local authority. Spring Of Health has no control over these fees and does not collect any money from them.
If any additional fees apply to your order, you will be charged at the time of delivery. As stated in our disclaimer, if you refuse a shipment because of these fees, we will issue a refund for merchandise only, minus a 25% restocking fee, upon receipt of the returned package. You will be responsible for any shipping fees (including return shipping) that incur and/or billed to Spring Of Health.

ILLEGAL & BANNED PRODUCTS:
Please check with your customs office to see if your country permits the shipment of products you are going to order from us and if any additional licenses or permits are needed.
If you place an order and your local customs office determines that any product(s) are illegal, your package may be seized. Please refer to the Returns Disclaimer for additional information regarding seized packages.

BACK ORDERS:
If an item is on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship it to you with no additional shipping and handling charges.

Last updated: February 2016.

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